Refund policy

At Atteeo, we are committed to ensuring that every purchase meets your expectations. If your item isn’t the right fit for your preferences or needs, our straightforward return process is here to help.

1. Return Window

You may request a return within 30 days from the date your package was delivered.

2. Return Conditions

  • Eligible Items: We accept returns for both defective and non-defective items (such as buyer's remorse or incorrect size/style choice).

  • Item Condition: Items must be unused, in their original condition, and include all original packaging, manuals, and tags.

  • Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, please contact us immediately at support@atteeo.shop with your order number and clear photos of the issue. We will promptly arrange a replacement or a full refund at no extra cost to you.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Email our customer support team at support@atteeo.shop with your order number and the reason for the return.

  2. Our support team will review your request and provide you with the exact return documentation and instructions.

  3. Pack the item securely and ship it back to our logistics hub.

4. Return Shipping Address & Costs

Customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

All returns must be shipped directly to our warehouse:

Atteeo Returns > 2900 SW 42nd St, Suite 7

Fort Lauderdale, FL 33312

United States

Note: Please do not send items back to us without first requesting a return via email, as they cannot be accepted or processed.

5. Exchanges

We are happy to offer exchanges. If you would prefer a different variant, color, or item, simply mention this in your email to support@atteeo.shop and our team will assist you in setting up an exchange.

6. Refunds

Once your return is received and inspected at our Florida warehouse, we will send you an email to notify you that we have received your item.

  • Approval: If approved, your refund will be processed immediately.

  • Timeline: A credit will automatically be applied to your original method of payment within 7 business days. Please note that your bank or credit card company may take an additional 2–3 business days to post the refund to your account.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our dedicated support team:

  • Business Name: Atteeo

  • Phone Number: +1 (954) 631-8534

  • Email: support@atteeo.shop

  • Address: 2900 SW 42nd St, Suite 7, Fort Lauderdale, FL 33312, United States